FAQ
Frequently Asked Questions
Below you can find general information about ordering from Lifitarey, including orders, shipping, payments, returns, refunds, and customer support.
How do I place an order?
Select the products you wish to purchase and add them to your shopping cart.
Review the selected products and quantities before proceeding to checkout. At checkout, enter your contact and shipping information, select one of the available payment methods, review the information provided, and complete your purchase.
After your order has been successfully submitted, you should receive an order confirmation using the contact information provided during checkout.
What should I do if I entered incorrect order information?
Please contact service@lifitarey.com as soon as possible.
Include your order number and clearly identify the information that needs to be corrected.
Whether a requested change can be completed will depend on the current processing status of the order.
What if my order arrives damaged, defective, or incorrect?
Contact service@lifitarey.com and provide your order number and a description of the problem.
Photos or videos may be requested where relevant to help us review the issue.
If an item arrives damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
How long does shipping take?
Processing and estimated delivery times are provided in our Shipping Policy.
Delivery estimates may vary depending on destination, shipping method, inventory availability, and circumstances affecting transportation.
Please review our Shipping Policy for complete shipping information.
How can I track my order?
Once tracking information becomes available for a shipped order, it will be provided through the applicable order or shipping notification.
If tracking has not been updated for an extended period or you believe your package may be delayed or lost, contact service@lifitarey.com with your order number.
How much does shipping cost?
Applicable shipping charges are disclosed during the purchasing process.
Please review the Shipping Policy and the shipping information displayed at checkout before completing your purchase.
Can I return a product?
Eligible products may be returned within 180 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
Please contact us before sending a return.
How do I request a return?
Contact service@lifitarey.com and provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos where relevant
Once the request has been reviewed and approved, we will provide the appropriate return instructions.
Please do not send products directly to our business registration address unless our customer support team specifically instructs you to do so.
Who pays for return shipping?
Lifitarey offers 180 Days Free Return for eligible returns covered by our Return & Refund Policy.
If a product arrives damaged, defective, incorrect, or materially different from its description, an appropriate return, replacement, or refund solution will be provided at no additional cost to the customer.
When will I receive my refund?
Once an eligible returned item has been received and inspected, an approved refund will be issued to the original payment method within 5–10 business days.
Additional processing time may be required by your bank, card issuer, or payment provider.
Can I cancel my order?
If you wish to cancel an order, contact service@lifitarey.com as soon as possible and provide your order number.
Whether cancellation remains possible will depend on the order's processing and fulfillment status and the terms stated in our Cancellation Policy.
What payment methods can I use?
The payment methods currently available for your purchase will be displayed during checkout.
Please review the available options before completing your order.
Is my payment information protected?
Payments are processed through the payment methods and payment service providers available through our checkout.
Customers should not send complete credit card numbers, passwords, or other sensitive payment credentials through ordinary email.
How is my personal information handled?
Personal information collected through our website is handled according to our Privacy Policy.
Please review that policy for further information regarding the collection, use, disclosure, and handling of personal information.
Who operates Lifitarey?
Lifitarey is owned and operated by Jilin City Songbo Trading Co., Ltd.
Our primary business focuses on stationery products and related everyday supplies.
How can I contact Lifitarey?
Brand Name: Lifitarey
Legal Company Name: Jilin City Songbo Trading Co., Ltd.
Business Address: Room 18, 3rd Floor, Unit 2, Building 8, Huangqi Shantytown Redevelopment Project, Chuanying District, Jilin City, Jilin Province, China
Customer Support Email: service@lifitarey.com
Customer Service Phone: 18165170636