Shipping Policy

At Lifitarey, we aim to give customers clear information about order processing, shipping costs, delivery estimates, tracking, and delivery issues. Please review this policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing includes order verification, preparation, packaging, and transfer to the shipping provider.

Business days exclude weekends and public holidays. Processing may take longer during periods of high order volume or when a product is temporarily unavailable. If a significant issue prevents us from processing your order, we will attempt to contact you using the information provided at checkout.

2. Estimated Delivery Times

Estimated transit times begin after dispatch:

Total estimated delivery time includes both processing and transit time. For example, a standard order typically takes 1–3 business days to process, followed by an estimated 7–12 business days in transit.

These are estimates, not guaranteed delivery dates. Delivery may take longer because of customs procedures, carrier delays, severe weather, peak shipping periods, incorrect or incomplete addresses, or other transportation disruptions.

3. Shipping Rates

The following rates currently apply to eligible orders:

Available methods, eligibility, and the final shipping charge for your destination will be shown at checkout before you complete payment. Unless otherwise stated, the free shipping offer applies only to Standard Shipping.

4. Shipping Origin and Fulfillment

Orders may be fulfilled from our Hong Kong fulfillment location or other partner facilities, depending on inventory, product availability, and the delivery destination.

Our currently designated shipping location includes:

718 Tsai Pond Road, Central and Western District, Hong Kong

This fulfillment location is separate from our registered business address. We do not describe an order as locally shipped unless it is actually fulfilled from a local facility.

5. Shipping Confirmation and Tracking

Once your order has shipped and tracking information is available, we will send a shipping confirmation or other applicable notification with tracking details. Tracking updates may take some time to appear after the carrier receives the package.

If you have not received tracking information or the tracking status has not updated for an extended period, contact service@lifitarey.com with your order number.

6. Delayed or Lost Packages

If your package appears delayed or lost, contact service@lifitarey.com and provide your order number and any available tracking information. We will review the shipment information and, where appropriate, work with the shipping or fulfillment provider to investigate and determine a suitable resolution.

7. Packages Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, please check the delivery location, household members, building reception or mailroom, and other safe places where the carrier may have left it. You may also contact the carrier.

If the package still cannot be found, contact service@lifitarey.com with your order number and tracking information. We will review the circumstances and assist with an appropriate resolution. We will not automatically reject a claim solely because tracking shows “Delivered.”

8. Incorrect or Incomplete Shipping Addresses

Please check your shipping address before placing an order. If you notice an error afterward, contact service@lifitarey.com as soon as possible with your order number and the correct address.

If fulfillment or shipment has not begun, we will attempt to update the address where reasonably possible. Address changes may no longer be possible after dispatch. Additional shipping costs may apply if a package must be reshipped because the address originally provided was incorrect or incomplete.

9. Customs and International Delivery

International orders may be subject to customs processing, import requirements, duties, or taxes in the destination country or region. Customs processing can affect delivery estimates. Any duties, taxes, or other charges collected by Lifitarey during checkout will be shown before the order is completed.

10. Order Cancellation

To request cancellation, contact service@lifitarey.com as soon as possible with your order number. Cancellation depends on the order’s processing and fulfillment status. An order that has already been dispatched generally cannot be cancelled as an unshipped order.

Please see our Cancellation Policy for the complete terms. After delivery, any available return options are governed by our Return & Refund Policy.

11. Returns and Return Shipping

Eligible products may be returned within 14 calendar days after delivery, subject to the conditions in our Return & Refund Policy. Please contact service@lifitarey.com before sending an item back so we can review your request and provide the appropriate return instructions and address.

For a preference-based return, the customer is generally responsible for applicable return shipping costs unless we state otherwise or applicable law requires otherwise. If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution without additional return shipping cost to the customer.

The 14-day return period does not mean that shipping is free for every return. The Return & Refund Policy contains the full eligibility, cost, and refund terms.

12. Contact and Business Information

For questions about processing, shipping, tracking, delays, or delivery issues, contact:

Brand Name: Lifitarey
Legal Company Name: Jilin City Songbo Trading Co., Ltd.
Business Address: Room 18, 3rd Floor, Unit 2, Building 8, Huangqi Shantytown Redevelopment Project, Chuanying District, Jilin City, Jilin Province, China
Customer Support Email: service@lifitarey.com
Customer Service Phone: 18165170636

Lifitarey is owned and operated by Jilin City Songbo Trading Co., Ltd.